Job Description

Something Extraordinary Every Day™

As our Retail Manager, you will work closely with brand boutique managers in the Village, with the goal of achieving set sales targets and ensuring outstanding guest experience. As part of the Retail team, you will work together to align operational activities and retail initiatives in the Village.

What you will be doing

• Assisting and providing guidelines to boutique managers on profitable in-store presentation, customer service and suggestions for improving performance.
• Providing the Retail Director and senior leadership with weekly reporting of accurate and timely performance data, with supporting analysis.
• Working with the Leasing and Operations teams to ensure smooth implementation of initiatives and new store openings.
• Leading the on-boarding of new brands, including delivering training programs to educate them on ways of working and providing a warm welcome to the Village.
• Developing productive and positive working relationships within the store leadership teams in order to facilitate the day-to-day operations of the Village.
• Communicating with internal teams on training needs and suggesting programs for store staff development.
• Executing Brand Compliance checks in partnership with Operations and ensuing stores are in compliance with rules and regulations.
• Participating in and communicating action items from Retail and Store Manager meetings to all parties.
• Building retail calendars in partnership with the Retail and Marketing teams, providing key relevant information to support the overall business.
• Partnering with the Retail Director to support and enhance the services provided to the brands and deepen the brand relationships.
• Analyzing store performance and recommending changes to Brand partners to ensure that inventory levels and merchandise assortment is current and on-trend.

What makes you special

Every colleague is an entrepreneur at heart and this drives our organizational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• Experience as a sales manager or department manager in a department store.
• Ability to work well with all levels across the business and externally.
• Strong written and verbal interpersonal communication skills.
• Strong analytical skills and financial sense, with an excellent eye for detail.
• Ability to prioritize your work to meet tight and multiple deadlines.
• Instills an open, collaborative and energetic team culture.
• Demonstrates a high level of emotional intelligence and self-awareness.
• Comfortable with ambiguity and ability to influence change in matrixed environments.
• Strong process-oriented and customer-centric solution driven skills.
• Ability to work holidays, evenings, and weekends on a rotational basis.
• Fluency in English; any other languages would be advantageous.

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:

• Authenticity - Always do the right thing
• Innovation - Think outside of the box
• Passion - Do what you love and love what you do!
• Critical Thinking - Challenge the obvious
• Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast-changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:

Looking after you: You’re entitled to 35 days of time off plus holidays and five sick days. We provide an amazing benefits' package including medical, dental, vision, flexible spending accounts, life insurance, generous short- and long-term disability. We also offer a generous 401(k) match, Employee Assistance Program, and additional ancillary benefits.

Treating you : We offer a very generous employee referral bonus.

Championing you: You’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

Come and live your story with us

The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Belmont Park Village is an Equal Opportunity Employer and does not discriminate based on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, familial status, marital status, or status as a victim of domestic violence, arrest record or conviction record, or sincerely held practice of religion or any other characteristic protected by federal, state, local, or other law (“Protected Characteristics”).

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